Cancellation policy
In the event that a contract is concluded with a consumer within the meaning of § 13 BGB, the following cancellation policy shall apply. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. Cancellation policy: You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us
Liqtra GmbH
Hein-Saß-Stieg 4
21129 Hamburg
E-Mail: kundensupport[at]liqtra.de
by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. Exclusion or premature expiry of the right of withdrawal
(¹ This cancellation policy does not cover the separate delivery of goods.)
Muster-Widerrufsformular
(If you want to cancel the contract, please fill out and return this form).
To Liqtra GmbH, Hein-Saß-Stieg 4, 21129 Hamburg
Mail: info@liqtra.de
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Name of the consumer(s)
– Signature of the consumer(s) (only in case of notification on paper)
– Date
(*) Delete as appropriate.